Capita Translating & Interpreting has been ordered to pay costs of £16,000 by judge Sir James Munby, president of the family division, over its failure to provide interpreters seven times in the course of a single adoption case, The Guardian reports.
The case in question was initiated in the family court in 2012. On six occasions at Dover Family Proceedings Court and Canterbury County Court, Capita T&I’s interpreters failed to appear or arrived too late, forcing the abandonment of hearings at which the Slovak-speaking parents were contesting the removal of their children. When the case was transferred to the High Court in London in May 2014 to be heard by Sir James, Capita T&I’s interpreters once again failed to appear. He was forced to adjourn the proceedings and ordered that HM Courts and Tribunal Service (HMCTS) should provide interpreters instead.
In his judgement (PDF) Sir James states:
There have been serial failures by Capita in this case against a background of wider systemic problems… [These were] not minor but extensive, and, at two different stages of the litigation, they had a profound effect on the conduct of the proceedings.
Sir James ordered Capita to pay Kent County Council £15,927.36.