Ask Crapita awkward questions, lose work
Reposted from Linguist Lounge.
On Wednesday, 7th August 2013, Hammrammr wrote:
Some time ago Capita TI implemented the so called JSA – new contract which was rather unclear and detrimental to interpreters. After several weeks of wrangling with their completely untrained workers I managed to get hold of someone dealing with legal matters. I forwarded several emails regarding inconsistencies and unclear issues within that ‘document’. Finally I received a rather short message that their legal team acknowledges my concerns and I can basically get lost. My concerns were not only about insurance but focused on special deals granted to a small group of Polish interpreter at Westminster MC. My further enquiries resulted in a message from an individual calling himself Commercial Manager at Capita HQ, that my profile was deactivated, which means that they do need my services any longer as they have now enough docile, new breed of ‘interpreters’. They are not going to grant any special, ‘bespoke’ contracts to anyone else.
Conclusion: As this “de facto employment” agency enjoys a monopoly in the CJS sector of interpreting they became a law unto themselves – arrogant, abusive and biased. Such action basically barred me from working in the courts. I conducted another survey focused on awareness of various court staff regarding the use of interpreters without middlemen. I called and/or visited 14 courts in Northern and SW areas of England. The same reaction: from disinterested, to onward hostile. Most of relevant court employees were not even aware that FWA is not a closed shop and they are allowed to use other methods of booking interpreters. Some of them mentioned that such a decision is outside their remit, each case to be authorised by their court manager. Several still keep their own records and book proper interpreters when and if required though.
Let us hope that so called FWA is terminated sooner or later. I am going to seek legal advice from an employment law specialist in order to enter legal proceedings in the future.
