Monthly Archives: December 2012

  • Crapita – trebles all round!

    Good news! Capita, a name not unknown in these hallowed halls (posts passim) has been the major beneficiary of one of the Outsourcers of the Year for 2012 in Private Eye‘s Rotten Borough Awards 2012 for its wholesale takeover of £300 mn. worth of public services from the London Borough of Barnet for the next decade or so.

    image of article scanned from Private Eye
    A honourable mention for Crapita. You deserve it, folks.

    Well done, Crapita! You richly deserve the work, of course. As they say in true Private Eye style and as per the post title: “Trebles all round!”

    How can local council services in London possibly be ‘delivered’ from Sheffield, Carlisle and Belfast? Answers in the comments below, please.

    Hat tip: Broken Barnet

  • Recommended browser plug-in: TinEye

    Have you ever come across an image online and wonder if you’ve ever seen it before?

    TinEye reverse image search engine logoIf so, the browser plug-in I’m recommending today is for you: the TinEye reverse image search plug-in, which is available for the Firefox, Chrome/Chromium, Safari, Opera & Internet Explorer web browsers. The links in the previous sentence will take you through to the relevant download page for your browser(s) of choice.

    TinEye is a reverse image search engine. It finds out where an image came from, how it is being used, if modified versions of the image exist or if there is a higher resolution version.

    If you’re a photographer or a photo blogger, this plug-in can be invaluable for finding out if your work is being used without your permission, particularly as some media organisations seem to regard any image posted online as fair game and thus free of both copyright and royalties.

  • Bristol bus petition

    Upon moving to Bristol from Wolverhampton many decades ago, the most striking immediate difference I can recall was that Bristol’s bus fares were double those of Wolverhampton and the service provided by the Bristol Omnibus Company was far more unreliable than that of the West Midlands Passenger Transport Executive (WMPTE).

    Much has changed since those days: the Bristol Omnibus Company is now part of FirstGroup, whilst the WMPTE has been rebranded as Centro.

    What hasn’t changed over the decades is the exorbitant level of bus fares charged in Bristol and the unreliability of the bus service.

    image of a WorstBus vehicle
    Worst Bus: eye-watering fares, unreliable service.

    A Bristolian called Daniel Farr has now decided to challenge the high price and unreliable service provided by First Bus in Bristol by setting up a petition on the government’s e-petition site.

    The wording of the petition, with which I couldn’t disagree at all, reads as follows:

    The prices of First groups [sic] bus tickets in Bristol and the quality of their service do not match up. Their fares are the most expensive outside of London, but yet their buses are unreliable and often late. Local government does nothing to improve the service or lower the prices so we call on the government to force First to reduce their charges.

    Sign the petition.

    Finally, frustrated bus users in the city have also set up their own website – http://www.bristolbususers.co.uk/ – to campaign for better and cheaper bus services in the Bristol area.

  • The importance of local knowledge

    Bristol, for its sins, is afflicted with The Post as its (ahem!) newspaper of record.

    Yesterday’s online edition carries a glowing report of the opening of “a new £7 million care home which will treat patients with dementia has opened in south Bristol. Private firm Brunelcare has opened the new home in Whitehall after years of planning”.

    However, there’s one major problem with this story: Whitehall is a district of east Bristol, not one south of the river, a mistake which even the much-maligned Wikipedia manages to avoid.

    Needless to say, this absolute howler drew some very pointed comments from readers, of which this is perhaps the most sarcastic and biting:

    I suppose we must be grateful that the Post didn’t describe it as being in Plymouth. What a truly dreadful “newspaper”!

    Another comment drew comparisons with BBC Radio Bristol:

    Radio Bristol’s just as bad.

    Every weekday morning their travel woman tells of us of traffic queues IN KEYNSHAM on the A4 between Hicks Gate and Emery Road.

    This means that the Brislington Park and Ride, St Brendans College and the Brislington cricket and football grounds have all moved out of Bristol into Keynsham.

    Hicks Gate to the city boundary is a distance of 400 metres; city boundary to Emery Road is over 1200 metres.

    Another Radio Bristol presenter told us that Shirehampton is near Bristol and they all seem to believe that Avonmouth is outside the city too as it’s described as ‘near Bristol’ routinely on Radio Bristol and on the local ITV and BBC news programmes.

    Where do they think is it? North Somerset, South Gloucestershire, Gwent, Greater London?

    Oh for the days of Roger Bennett and John Turner, two highly competent broadcasters with an encyclopaedic knowledge of Bristol. Nowadays we get people who aren’t very professional (with one or two exceptions) whose knowledge of the local area is nil.

    Clearly the Post hacks are no different.

    Of course, both The Post and the BBC have shed staff in recent years and the wealth of local knowledge that former staff or those with long service has vanished, as a result of which the quality of local media has clearly suffered.

    To conclude here’s a bit of free advice for Bristol Post journalists: just because the paper’s now printed in Didcot, don’t make it look as if it’s written there too! 🙂

  • A Shropshire republican writes

    As an exiled Salopian, the Shropshire Star forms part of my regular online reading.

    Imagine my surprise earlier when I discovered that there is a spark of republicanism in my home town of Market Drayton, as shown by the following letter from Draytonian Andrew Lovatt.

    While thousands of the Queen’s subjects are born into poverty, her third great-grandchild will be born into a position of high status and comfort.

    The royal inequality gap is in direct contradiction to everything that 21st century Britain claims to stand for.

    Keep up the good work, Andrew! You probably feel quite lonely. 🙂

  • Linux drops support for i386 chips

    image of Tux, the Linux kernel mascot
    Tux, the Linux kernel mascot
    One of the great things about Linux is that it will run on really old hardware.

    However, there are some limits to this and The H Online reports that Linus Torvalds, the keeper of the Linux kernel, has integrated various changes developed by Intel employee H. Peter Anvin into the main development branch of Linux to remove support for the 386 series of processors from the Linux kernel. As a consequence, the Nx586 from Nexgen, a company that was later taken over by AMD, will also no longer be supported; design ideas for this processor were later incorporated into AMD’s K6, which continues to be supported.

    These changes will stop Linux from running on the system for which Torvalds first began to develop Linux. Linus’ response to this was: “I’m not sentimental. Good riddance.”

    Intel i836 processors, otherwise known as 80386 processors, were first introduced back in 1985 and worked at a then dazzling top speed of 33 mHZ.

  • “An object lesson in how not to contract out a public service”

    Today the House of Commons Public Accounts Committee published its report into the Ministry of Justice’s language service contract which provides interpreters for the courts in England and Wales.

    In August 2011, the Ministry signed a four year Framework Agreement for language services with Applied Language Solutions (ALS), under which all justice sector bodies could enter contracts with ALS. It expected the Framework Agreement to be worth up to £42 million a year. In October 2011, the Ministry signed a five year contract under the Framework Agreement which went live nationally on 30 January 2012. The Ministry expected the contract to cost £18 million a year. In December 2011, after the Ministry had signed its contract with ALS, ALS was acquired by Capita.

    However, not all has gone well with the contract, to say the least (posts passim). The Committee concluded that the Ministry was not an intelligent customer in procuring language services, despite the risks posed to the administration of justice and to the Ministry’s reputation.

    The Ministry failed to undertake proper due diligence on ALS’ winning bid. It failed to heed financial and other advice that ALS was too small and would struggle to meet the Ministry’s requirements in time. The Ministry also ignored strong opposition from the interpreter community. Interpreting is a specialised service. The procurement and later implementation might have been more effective had the strongly held views expressed by experienced interpreters and trade bodies during the Ministry’s consultation been given greater weight. The contract did not include a strong enough incentive for ALS to meet the requirements of the contract right from the start. ALS was acquired by Capita just before the contract started.

    When the contract went live, Capita-ALS only met 58% of bookings and there was a sharp rise in the number of ineffective trials due to problems with interpreters. Unnecessary costs were caused to the Ministry of Justice due to the postponing of proceedings and delays which resulted in individuals being held in custody for longer periods. The Ministry was unable to quantify the additional cost to them of the failure. However, Capita has only been fined £2,200 to date for failing to meet the terms of the contract (just why does the UK continue to reward failure? Ed.).

    Capita-ALS is now fulfilling more bookings, but it is still struggling to fulfil all and the Committee concerned that it may not be doing enough to recruit interpreters or to provide incentives to interpreters. The Ministry cannot be sure that all interpreters working under the contract have the required skills, experience and character, partly because it is not yet inspecting Capita-ALS as it has the right to do under the contract. Too many courts are having to find their own interpreters, meaning that the purpose of the policy, to provide one centralised system, has not been met.

    Speaking on the publication of the report, Committee Chair Margaret Hodge MP said: “This is an object lesson in how not to contract out a public service.”

  • I write for Bristol24/7

    Through my role as secretary of Bristol Wireless, I’ve been involved in the campaign against the Government’s proposed Communications Data Bill and today had the article below posted on local news website Bristol24/7.

    In June of this year, the Government published its draft Communications Data Bill, dubbed a Snoopers’ Charter by opponents. Under this Bill, internet service providers and mobile operators such as Virgin Media, BT and Vodafone would be obliged to log the internet, email, telephone and text message use and retain this data for 12 months.

    Furthermore, the draft Bill also seeks to demand communications data from such social media sites as Facebook and Twitter that are based overseas, as well as search engines like Google.

    As such, these powers are overly broad, infringe the citizen’s right to privacy and would divert crucial funds away from other areas of policing at a time when front-line policing is generally facing cuts of some 20%. The serious criminals, terrorists and paedophiles, who the Home Office says this Bill targets, would still be able to avoid detection by taking fairly simple measures. By taking such a broad brush approach, the population of the UK would be transformed from a nation of some 60million citizens to a population of some 60m criminal suspects.

    A Joint Committee of MPs and peers was set up to examine the draft Bill. On Tuesday, December 10, the Joint Committee report was published and delivered a damning verdict on the Home Office. It says the Home Office gave “fanciful and misleading” evidence for “sweeping” powers that go beyond what they “need or should”.

    Furthermore, the Joint Committee’s report also criticised the projected £1.8 bn. cost of implementing the Bill’s proposals, reckoning that this cost will probably be exceeded “by a considerable margin”. In view of central government’s past record on IT projects, the Committee’s assessment will more than likely prove true.

    There is no doubt that current laws to monitor communications are outdated and were not drafted for a digital age where there is more personal data being created than ever before. However, the Communications Data Bill is not the answer. It should not simply be redrafted with minor modifications and resubmitted to Parliament, as the Prime Minister and Home Secretary seem committed to doing, judging from their public statements since publication of the Joint Committee’s damning report.

    Even under the present arrangements, 600 public bodies have potential access to citizens’ data and 500,000 surveillance requests were made last year.

    The UK needs a full review of surveillance laws before any new laws – such as the Communications Data Bill – are drawn up. The review should consider how pervasive and personal data has become. It should also examine how to bring about proportionate and appropriate powers for the collection, storage and use of our data.

    The Home Office has shown itself to be unable to strike an appropriate balance between security and privacy and appears to be wholly ignorant of the technical issues involved with policing online crime, such as the use of encryption. It should take part in a review but must not be allowed to lead it.

    The Communications Data Bill is akin to using a sledgehammer to crack a nut and, if implemented would place the UK on a par with repressive regimes like Iran and China, which HM Government likes to criticise for their illiberal measures without being able to recognise their own hypocrisy.

    I would urge everyone with an interest in their own privacy and liberties as a citizen to lobby their MPs to kill this Bill and request a review of surveillance laws as outlined above.

  • The dangers of Google Translate

    Amongst professional linguists, Google Translate is a constant source of amusement, frustration and other emotions in between due to its lack of reliability.

    However, the rest of the world doesn’t necessarily recognise the limitations of machine translation tools and this can have devastating effects in some instances.

    This is amply illustrated today as UPI reports that Danish police made a mistake when they used Mountain View’s language mangler on a text message while questioning a man suspected of financing terrorism.

    The suspect’s attorney says the result was a mistranslation that caused his client to suffer a breakdown following his interrogation. The man in question, an ethnic Kurd, was suspected of donating money to the Kurdistan Workers Party (PKK) through ROJ-TV, a Kurdish language station based in Copenhagen.

    The European Union classes the PKK as a terrorist organisation.

    According to the Copenhagen Post, Thorkild Høyer, the suspect’s lawyer, said the mistranslation violates a Danish law barring police from giving misleading information during questioning and also called the use of Google Translate unacceptable in legal proceedings.

    Inspector Svend Foldager of the Copenhagen Police said the incident was the only one he knows of where police have used Google Translate.

    The Google Translate version of the message in Turkish read: “I call for a meeting.” However, according to Høyer, the message was a mass invitation and part of a text-message chain without a personal sender.

    The mistranslation of the text message was subsequently discovered by an interpreter.

    ROJ-TV itself has been found guilty by a Danish court of supporting the Kurdish separatist organisation PKK and has been fined Kr. 5.2 mn. in a controversial case that took 6 years to reach a verdict. However, the station is appealing the fine and has not had its broadcasting licence revoked.

  • Milestone meeting as Justice Minister engages interpreter groups

    Helen Grant MP, the Parliamentary Under-Secretary of State and Minister for Victims and the Courts, held positive discussions on 4th December with nine organisations who united as umbrella group Professional Interpreters for Justice and whose representatives were invited to talks.

    In the meeting Helen Grant MP said that the system needs the professional interpreters’ organisations and that if all can work effectively and positively together it will be good for the running of the justice system.

    Problems with the operation of the Ministry of Justice contract awarded to Applied Language Solutions (acquired by Capita at the end of 2011) prompted a critical National Audit Office (NAO) report earlier this year. In addition, there have more recently been two parliamentary inquiries by the Public Accounts Committee and Justice Select Committee respectively, who will publish their findings in coming weeks.

    Professional Interpreters for Justice has been invited to submit ideas on how the Ministry of Justice can carry out the recommendations of the NAO report, particularly with regard to commissioning an independent evaluation of the adequacy of the new contract’s quality standards for interpreting and translation and the incentives which might attract professionally qualified members of the interpreter organisations back to court work.

    In its report the NAO highlighted that as few as 300 (13%) of the 2,300 professionally qualified interpreters on the National Register of Public Service Interpreters (NRPSI) are still working in the court; this has caused problems with both supply and quality of interpreting in courts under the new contract.

    Keith Moffitt, Chair of the Chartered Institute of Linguists, representing Professional Interpreters for Justice, says: “There’s a real risk of the legal interpreting profession collapsing and we are encouraged that the Justice Minister wants to listen and properly engage the profession in the interests of delivering justice. Our members are principled individuals who feel their professional status has been watered down by the absence of quality in this private contract. We’ll be writing to the Minister with our proposals for working groups to tackle the issues”.

    The Justice Minister invited proposals from Professional Interpreters for Justice within 14 days.

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